TERMS AND CONDITIONS
We use a range of venues throughout the North of England and Snowdonia.
Specific venues for activities can be requested and will be accommodated according to availability.
Venue and meeting place information for booked activities will be confirmed by email 7 days in advance where possible; in any case by email prior to commencement.
Booking & Payment
A completed booking form will be requested to cover all activities.
Payment can be made via BACS Transfer, cash or cheque.
Deposits and Cancellation apply as follows:
Deposit – 25% of total booking value payable 45 days in advance
(Bookings will not be registered as confirmed until deposit received)
Balance of charges due by arrangement and detailed on booking form.
Cancellation (by client)
For single or part day events:
More than 30 days notice No charge
30 – 14 days notice 50% of total charge
Less than 14 days notice 100% charge
For multi-day events (eg residential):
More than 180 days notice No charge
179 – 90 days notice 50% of total charge
Less than 90 days notice 100% charge
Cancellations made by Canoes, Mountains & Caves will, in the first instance, be offered an alternative activity option, all deposits will be returned where this is not possible.
Prices are subject to a possible surcharge should numbers booked not be fulfilled on the day.
Canoes, Mountains & Caves carry appropriate Public and Employers Liability Insurance.
We recommend you protect yourselves with any additional Insurance you feel necessary.
We cannot be liable for any loss or damage to any personal possessions left in our care or used during the activity.
Canoes, Mountains & Caves clients’ safety is paramount to us – activities covered by Risk Assessments, Qualified Instructors, First Aid & Weather Monitoring.
The nature of our services cannot guarantee an absence of risk and therefore cannot be responsible for any personal illness or injury during a session unless it arises from negligence on our part.
Medical Consent Forms will be required to be completed prior to commencement of activity.
We reserve the right to refuse admission to our sessions to those we believe to be, in any way, unfit to participate. This does not include disabilities made known to us in advance.
All necessary technical equipment needed to participate in an activity will be provided eg helmets & lamps for caving.
A relevant kit list will be available to all participants to cover non-technical equipment/clothing required.
All of our risk assessments can be obtained by emailing us at: firstname.lastname@example.org; on receipt if you have any queries please do not hesitate to get in touch.